Bilingual Customer Service Representative – Premium Billing Team
Are you passionate about helping people, solving problems, and providing exceptional customer service? We're looking for a Bilingual Customer Service Representative who thrives in a fast-paced environment and enjoys making a positive impact on customers' experiences.
This is an exciting opportunity to join a team dedicated to supporting members, resolving billing inquiries, and delivering outstanding service with professionalism, empathy, and attention to detail.
What You'll Do
As a Customer Service Representative, you'll be the trusted resource for members and customers, helping them navigate billing processes and ensuring their questions are answered with accuracy and care.

+ Provide exceptional customer service on inbound and outbound calls

+ Research, analyze, and resolve premium billing inquiries independently

+ Answer questions regarding billing, payments, account status, and m...