Enhance customer experiences as a Bilingual Customer Support Specialist at Staples, collaborating with ServiceOntario. Provide seamless assistance for government services in a retail environment.
Staples Canada is seeking a Bilingual Customer Support Specialist to support their partnership with ServiceOntario. In this role, your expertise in customer service and bilingual communication will help you solve problems and address inquiries effectively. You will respond to customer needs while maintaining service quality and promoting store offerings.
Key Responsibilities:
• Deliver knowledgeable, respectful service to customers
• De-escalate customer concerns with empathy
• Promote store offerings and warm transfer customers
• Maintain brand standards in the ServiceOntario lobby
• Support peers through training and knowledge sharing
Requirements:
• 1-2 years of customer service experience
• Bilingual in English and French
• Proficient in Microsoft Office an...