We are seeking a bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.
This is a fully remote opportunity for candidates with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect.
The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.
Key Responsibilities
Handle inbound customer support inquiries via phone, email, and live chat
Assist customers with warranty claims and general product or service inquiries
Provide clear, professional, and empathetic customer support in both English and French
Accurately document customer interactions...