**Job Title: Customer Support Specialist (Hybrid)**

**Summary:**
Seeking a high-performing, Customer Support Specialist to interact with customers, provide information regarding products and services, and handle and resolve complaints. This role involves assessing client needs, offering appropriate solutions, and following up as required. This is not a call center position—work is hybrid, with three days per week in-office.

**Key Responsibilities:**

+ Respond to customer inquiries (inbound calls, emails) regarding products, services, and billing issues.
+ Approve resolution of service or billing complaints by authorizing exchanges, refunds, or bill adjustments.
+ Act as the escalation point for customers and clients, ensuring timely resolution.
+ Refer unresolved customer grievances to the appropriate department for further investigation.
+ Review, monitor, and audit customer interaction records and transaction histories, documenting inquiries, c...