Shape the future of work as a Bilingual Dayforce Application Specialist with our global HCM team. Leverage your expertise in Human Capital Management to provide top-notch support for Dayforce software.
In this role, you'll provide customer-focused technical support, ensuring effective utilization of the Dayforce application. Collaborate with cross-functional teams to troubleshoot software issues while maintaining clear documentation and knowledge articles. Your bilingual skills in English and French will be essential to deliver exceptional guidance and training.
Key Responsibilities:
• Provide technical support for Dayforce software issues
• Answer customer inquiries and provide usage guidance
• Collaborate with developers to resolve software defects
• Maintain knowledge base articles for customer self-service
• Communicate service scope and discuss support offerings
Requirements:
• Bilingual proficiency in English and French
• Experience supporting Canadi...