Job Description

The Bilingual Documents Specialist in Group Benefits Administration is focused on supporting a positive GB customer experience through the successful setup of New Business and Revision documents.

What will you do?

• Processing new business and/or revisions documents within established service standards (accuracy & timeliness)
• Respond to inquiries from internal business partners
• Create and modify client documents such as contracts and member booklets
• Interpretation of plan design details; seek clarification to ensure right outcome
• Partnering with Service Representatives, Implementation Specialists, Customers and Advisors to clarify plan design so that documents output is efficient and accurately reflects the customer expectations
• Manage work priorities in a multifunctional environment
• Investigate and resolve escalated issues or complai...