Elevate service quality as the Bilingual Field Service Manager with KitchenAid in Mississauga. Lead a network of service providers to ensure exceptional repair experiences while driving operational excellence.
In this pivotal role, you'll oversee the Authorized Service Network for KitchenAid Small Appliances, focusing on performance management and service quality. Your responsibilities include onboarding service providers, analyzing performance data, and collaborating with cross-functional teams to implement improvements. Your insights will drive changes that enhance customer experiences and achieve business goals.
Key Responsibilities:
• Analyze “Reasons for Return” and service trends
• Partner with teams for continuous quality improvement
• Recruit and manage Authorized Service Centers
• Monitor service center performance metrics
• Support reverse logistics and documentation processes
Requirements:
• Bilingual in French and English
• 4–6 years in field s...