Overview

The Fraud Analyst – Cards will conduct investigative analysis to identify, assess, decision and report on activity that indicates an exposure to financial crimes. The incumbent will manage inbound calls and assist clients to ensure potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. They will provide subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with EQ Bank’s fraud program and standards to ensure compliance as well as support trending, analysis and insights generation.

Responsibilities

• Provides input and develops recommendations for process and customer service improvements
• Monitors inbound fraud queue and service our clients
• Monitors and analyzes various information provided through detection systems, tools, report...