Elevate your career as a Bilingual Fraud Technical Support Analyst at Scotiabank in Scarborough, Ontario. Provide exceptional fraud support to banking clients while leveraging your technical skills.
This role focuses on delivering Fraud Technical support, assisting clients in Business Banking and Commercial sectors. You will analyze fraud cases, identify trends, and ensure effective communication with stakeholders. With a dedication to customer service, your goal is to enhance the client experience and help mitigate financial risks.
Key Responsibilities:
• Provide fraud support via inbound calls to clients
• Analyze cases and review transaction logs thoroughly
• Identify fraud trends to reduce losses efficiently
• Log all client interactions according to department standards
• Follow up on fraud alerts and recovery actions
Requirements:
• Bilingual French proficiency is mandatory
• Strong knowledge of GTB Cash Management Products
• Technical expertise w...