Job SummaryThe Endocrinology Nurse, Bilingual role will provide best in class clinically focused customer education and support via phone to assist in all points of the customer journey, to include onboarding, troubleshooting, and retaining customers on the Omnipod portfolio of products for both patients with Type 1 and Type 2 diabetes.ResponsibilitiesSupport all Omnipod portfolio customers who have completed onboarding or training to ensure first call resolution and retention.Maintain clinical knowledge through provided learnings and trainings, to demonstrate a thorough product understanding and provide within scope, accurate information when responding to customer inquiries.Navigate complex customer interactions using evidence‐based clinical knowledge and assessment, promote the benefits of insulin pump therapy and explain the operation and use to existing and new customers.Competently review and educate on diabetes data management reports within data management platforms/Omnipod ...