The Online Billing and Support Agent is responsible for supporting Customers, Stores and Customer Service via telephone and email in regards to customer and/or order related inquiries. In addition, tasks include fraud prevention, recovery of failed settlements, chargebacks, billing related inquiries, refunds/adjustments and order status updates. The ideal candidate must have strong communication skills, a keen sense of customer service excellence and place a high value on attention to detail and accuracy.

KEY PERFORMANCE METRICS

• Follow through on assigned tasks with efficiency and high quality
• Maintain a high degree of accuracy when completing tasks

KEY ACCOUNTABILITIES

Functional

• As part of fraud prevention, investigate high risk orders and identify unauthorized transactions and abuse
• Recover failed settlements
• Effectively resolve billing related i...