Job Title: Remote Bilingual Pharmacy Technician – Home Dialysis Customer Care
Job Description
This role serves as the primary point of contact for home dialysis customers, delivering exceptional service and support to ensure a positive and consistent customer experience. You will focus on order placement, prescription management, and resolving customer inquiries while collaborating closely with internal teams. The position emphasizes high-quality service, efficiency, and meeting department performance goals in a fully remote, call center–style environment.
Responsibilities

+ Process customer orders via telephone accurately and efficiently while ensuring full compliance with pharmacy regulations.

+ Obtain and verify customer information, including prescription details, product quantities, and usage, to ensure safe and accurate fulfillment.

+ Ensure all patient-related interactions comply with HIPAA regulations and protect patient confidentiality at al...