Responsibilities

The Bilingual Restaurant Order Planner is primarily responsible for working with clients to ensure a continuous flow of communication with the restaurants in your portfolio and to manage the demand and the supply planning for these restaurants.

This role is a 12-month contract.

System/Restaurant Support

• Provide direct support and communication to restaurants as needed
  • Manage customer relationships across a portfolio of restaurant
  • Respond to tickets and calls within assigned SLAs
  • First line of contact for all restaurant order related concerns
  • Triage, assign and close tickets.
  • Manage communication through Salesforce tickets, Finesse calls, ‘Message of the day’ and News Section posting in the MBSync Communication portal
• Support the onboarding of new restaurants, ownership changes, and closures in all communication systems and tools (Sales Force / KOMPA...