MUST BE BILINGUAL ENGLISH AND SPANISH
Description
Deliver the highest level of customer service experience
-Answer customer calls
- Reset Passwords
- Assist with creating accounts
- Uploading documents
- Answering general questions
-Engage with customers over the phone and reply to online chat inquiries
-Help customers manage their accounts
-Verify eligibility for coverages/review healthcare options etc.
Problem Solve
-Find creative solutions to any, and all, consumer problems that arise
-Diagnose, assess, and resolve problems or issues in a timely manner
Be an expert on the company, product, and policies
-Display flexibility and willingness to accept constantly changing project/program updates
-Demonstrate corporate values on a consistent basis
-Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
-Adhere to regulated guideline...