Bilingual ScotiaHelps Team Lead, Front End (English/French)

Requisition ID: 267267

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team Lead, ScotiaHelps FE contributes to the overall success of the ScotiaHelps FE Team, ensuring specific individual goals, plans and initiatives are executed and delivered in support of the team’s business strategies and objectives. The successful candidate will primarily be responsible for leading, coaching and developing a team of ScotiaHelps FE Advisors and ensuring best-in-class customer service and performance while keeping the Bank and our customers safe.

**Is this role right for you? In this role, you will:**

+ Develop a team of high-performing, subject matter experts with sound problem resolution that focuses on first contact resolution and delivering solutions for our customers.
+ Provide relevant feedback and coaching during live call obser...