Job ID: 14242

Job Title: Bilingual Service Desk Frontline Technician

Contract Length: 12 Months with the possibility of extension

Location: On-site in Ottawa, ON

Federal Government Clearance Level Required: Secret Clearance (Level II)

Vacancy Type: New Position

About Us

Maplesoft Group is currently seeking an on-site Bilingual Service Desk Frontline Technician for our Federal Government client.

Position Summary

Provide first- and second-level IT support in a Federal Government environment. Troubleshoot hardware, software, and connectivity issues via remote and deskside support, ensuring reliable desktop operations, delivering quality bilingual customer service, and supporting incident management and documentation.

Key Responsibilities

• Provide first-level remote support to clients for all desktop hardware and software issues
• Perform hardw...