This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish.

**This hybrid-remote position reports to our 12150 Research Parkway, Orlando, FL location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.**

This is your opportunity to be the voice of AT&T – a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most.

**How you’ll make an impact:**

In this multi-faceted role, you’ll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You’ll use effective communication and interpersonal skills to assist custome...