Job Summary:
As a Customer Experience Agent, you are the first point of contact and the voice of the Client for our members. Your primary responsibility is to deliver exceptional, empathetic, and efficient service – turning moments of concern into moments of reassurance. This role is fundamental to building trust with our members and delivering on our promise to improve every life. This is a full-time onsite position based in Northwest Houston, TX 77379.
As a Customer Experience Agent, you will:

+ Respond to inbound inquiries from our Medicare Advantage members, providing accurate, timely, and warm support.

+ Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members’ needs while collaborating with internal teams to ensure full resolution.

+ Embody a customer-first mindset by actively listening to needs, de-escalating concerns, and providing personalized, compassionate support.

+ Use our inte...