CapIntel is seeking a bilingual Technical Support Representative to enhance customer interactions on our wealth management platform. Utilize your French and English skills to resolve inquiries and ensure customer satisfaction.
In this role, you will provide essential support for finance professionals using CapIntel’s innovative technology. With your customer-facing experience, you will address inquiries, escalate issues, and participate in ongoing training to stay knowledgeable about our services. Your aim will be to help clients understand their investment strategies and maintain high performance metrics.
Key Responsibilities:
• Respond to customer inquiries using Zendesk for quick resolutions
• Escalate complex issues and follow up for communication closure
• Engage in continuous training on products and services
• Document issues and resolutions effectively in Jira
• Assist in creating bilingual content for the help center
Requirements:
• Proficient in Fre...