Join Concentrix as a bilingual Technical Support Specialist focused on security systems. Provide expert support for IP security cameras and access control systems in both French and English.
In this on-site role, you will serve as the first contact for technical assistance on electronic security systems, specifically IP cameras and network video recorders. Fluency in English and French is vital for effective communication with clients. Responsibilities include troubleshooting, incident management, and customer communication.
Key Responsibilities:
• Troubleshoot IP cameras and network video recorders
• Handle incident and ticket management efficiently
• Communicate with customers in French and English
Requirements:
• 1–3 years of technical support experience
• Familiarity with IP security systems and networking
• Understanding of Windows 10 and 11 operating systems
• Fluent in French and English, spoken and written
• Knowledge of TCP/IP and DHCP protocol...