Elevate your career as a Bilingual Technical Support Specialist at Moody's. In this role, you will be pivotal in assisting clients with Moody's Analytics products while communicating fluently in both Spanish and English.
This position requires remarkable analytical skills and a knack for problem-solving in a client-centric environment. You'll be responsible for educating clients about product functionalities and ensuring they utilize Moody's tools effectively. Your collaboration with various teams will enhance product features and client satisfaction.
Key Responsibilities:
• Assist clients with Lending Solutions software effectively
• Educate on product functionalities and technical architecture
• Provide timely customer service via email, web, and phone
• Gather and relay client feedback for product improvement
• Document best practices in the Knowledge Base
Requirements:
• Fluent in English and Spanish
• Bachelor's degree in Finance, Accounting, or relat...