**Description and Requirements**
Location: Virtual within commutable distance to Tampa FL, Aurora IL, St Louis MO, and Oriskany NY offices (with travel to office monthly)
The Role
Provides billing administration and solutions to MetLife Regional and National Account group customers for Property & Casualty Payroll Deduct and Direct Billing methods. Responsible for the overall customer billing experience and delivering service excellence.
Key Responsibilities
* Builds and maintains strong relationships with group customers and internal partners. Serves as key contact to internal partners on issues, working effectively with internal and external contacts in problem resolution. Resolves and responds directly to group customers regarding billing inquiries and issues. Participates in escalation calls as billing expert with Customer, Broker, Sales, and Service as situation warrants.
* Conducts proactive outreach to group customers regarding payment discrepancies, misdirected...