The Billing Analyst Team Lead is responsible to oversee the Billing Analyst team by delivering accurate, compliant, and customer‑focused billing outcomes for our customers. This role will improve customer experience by resolving billing issues, requiring deep knowledge of systems and processes, handling complex cases, mentoring team members, and ensuring accurate credit adjustments to maintain customer trust and profitability. Employees will be required to work according to the operational hours of the overseas operations they support.

Make an Impact by

• Lead & develop your team – Coach, mentor, and training
• Manage billing enquiries & escalations – Analyse billing enquiry processes across systems and products to identify gaps and improve efficiency
• Monitor SLA performance – Track service levels, identify improvement opportunities, and recommend system and process enhancements
• Ensure process compliance – Establish and en...