**WHAT YOU'LL DO**:
- Daily monitoring of all channels of incoming customer payments: Wire, Cheque, Paypal, Credit Card
- Identify and resolve payment discrepancies and answer customer inquiries as needed
- Perform wire traces on behalf of Collections team
- Support the order to cash and procure to pay with the handling and documenting of customer records and accounts
- Prepare and reconcile customer balances
- Assist with administrative duties such as invoice portal uploads, document management, and assigning tickets
- Resolve collection disputes & reach outs for ecommerce customers utilizing appropriate leverage and procedures to successfully influence payment
- Working with the Credit Analyst Specialist in the daily monitoring of the Credit Check Escalations, promptly identifying and addressing credit-check requests, communicating with relevant stakeholders, and ensuring timely resolution
- Assist and support Billing and Collection staff in the...