The Billing & Customer Service Support Specialist is a key operational role within the Customer Service & Administration function. Reporting to the Manager, Administration, this position is responsible for executing high-volume transportation billing, invoice processing, customer portal management, and administrative controls, while providing flexible support to Customer Service operations as required.

The role ensures invoices are processed accurately and on time, documentation is complete, billing exceptions are identified and resolved, and customer-facing administrative requirements are handled with speed and professionalism.
Working cross-functionally with Customer Service, Transportation Operations, Billing, IT, Integrations, and Master Data teams, this role supports billing accuracy, customer experience, and operational continuity in a high-volume environment.

KEY DUTIES AND RESPONSIBILITIES

Billing Administration & Email Monitoring

Monit...