You’re that person in every group chat who keeps everyone’s finances straight. That skill is the career we’re looking for.

Who We Are

First Focus is Australia’s #1 MSP (Cloud Tango), operating for 9 years with almost 500 people across Australia, New Zealand and the Philippines. We have grown profitably for over 15 years, and we support a global team in a stable, structured environment.

Requirements

• Solid, hands‑on knowledge of billing procedures and the revenue cycle
• Experience with ConnectWise – a genuine advantage
• Working knowledge of MS Office and database tools
• Strong customer‑service instincts and the ability to explain charges clearly
• Obsessive organisation skills in a constructive way
• Excellent written and spoken English; calm under pressure
• Real patience, especially when handling repeated invoice queries
• Sharp attention to detail – in billing, close is never goo...