Responsibilities

• Ensure achievement of monthly DSO Budget and other KPI targets.
• Manage Accounts Receivable balance and contact customers before balances become overdue to confirm payments.
• Responsible in identifying slow moving accounts and escalating delinquent debts for case management.
• Monitor customer credit limits.
• Acquire sufficient information to assess the credit worthiness of new clients.
• Monitor Field Collectors performance and productivity.
• In-charge of the preparation of Reminder Letters.
• Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
• To maintain good business relationship and thus improve customer retention and DSO.
• Responsible for the preparation of billings.
• Monitor and oversee respective billing portfolio assigned.
• Respond to customers concerns.
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