This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region.

Responsibilities & Duties

• Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.

• Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.

• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.

• Participate in governance meetings with Operations Team and/or clients.

• May perform other moderately complex periodic and adhoc tasks as assigned by the Billing Team Leader or Billing Manager.

• Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time.