The Billing Technical Support Manager leads a high-performing team of Billing Technical Support Engineers responsible for resolving complex billing, invoicing, and technical platform issues. This role combines people leadership, operational excellence, and deep technical and billing expertise. You will guide the team in diagnosing and resolving issues across software, APIs, integrations, and cloud infrastructure, while partnering closely with Engineering, Product, Finance, and Vendor teams to ensure a seamless customer billing experience.

Responsibilities

• Lead, mentor, and develop a team of Billing Technical Support Engineers.
• Oversee daily operations of the billing technical support function.
• Manage staffing, scheduling, and on-call rotations.
• Serve as the highest escalation point for complex billing and technical issues.
• Guide engineers through advanced troubleshooting and root cause analysis.
• Review and ...