About The Billing Agent Position
Billing Agent responsibilities are:
Billing Agent | Duties and Responsibilities
- Provide support to 1-grid Customer billing & collections related queries via e-mail, telephonically, and SMS
- Daily collections on overdue and delinquent accounts
- Meeting email, call targets and collections targets
- Complying with business procedures
- Debt collector management
- Customer account management
- Updating Customer records
- Account activations/cancellations
- Account payment management
- Allocate payments
- Manage payment arrangements
- Advising Customers on account balances
- Account reconciliations
- Credit and debit note management
- Suspending of respective clients in line with terms offered
- Black Listing (account handovers) delinquent accounts
Key Competencies