Join Birchwood as a Service Consultant, playing a pivotal role in ensuring customer satisfaction after vehicle purchases. This position involves efficient scheduling and maintaining effective communication.
As a Service Consultant reporting to the Service Manager, your goal is to maximize customer satisfaction through efficient service scheduling. You will interact with customers using industry-leading technology, making complex information accessible regardless of their technical background. High attention to detail and strong organizational skills are critical in this customer-focused environment.
Key Responsibilities:
• Schedule and manage vehicle services and repairs
• Use technology to clarify repair processes
• Communicate service timelines to customers effectively
• Process work orders and invoicing accurately
• Build strong relationships with customers for ongoing support
Requirements:
• Experience as a Service Consultant is preferred
• Strong cust...