Position Overview
Join Birchwood as a Service Consultant, playing a pivotal role in ensuring customer satisfaction after vehicle purchases. This position involves efficient scheduling and maintaining effective communication.
As a Service Consultant reporting to the Service Manager, your goal is to maximize customer satisfaction through efficient service scheduling. You will interact with customers using industry-leading technology, making complex information accessible regardless of their technical background. High attention to detail and strong organizational skills are critical in this customer-focused environment.
Key Responsibilities:
β’ Schedule and manage vehicle services and repairs
β’ Use technology to clarify repair processes
β’ Communicate service timelines to customers effectively
β’ Process work orders and invoicing accurately
β’ Build strong relationships with customers for ongoing support
Requirements:
β’ Experience as a ...