Job Description – BMC Helix Application Manager (Medior)

We are seeking a Medior BMC Helix Application Manager to oversee the functional administration, optimization, and continuous improvement of an enterprise BMC Helix ITSM platform. The role focuses on ensuring the platform effectively supports IT service management processes, business needs, and user experience while managing application configurations, service catalogues, and platform enhancements.

Key Responsibilities

• Act as the functional owner of the BMC Helix application landscape.
• Define and maintain the application roadmap aligned with business objectives.
• Configure, customize, and maintain BMC Helix modules.
• Implement new Service Requests and maintain existing service catalogue offerings.
• Provide Level 2 application support and troubleshoot functional issues.
• Collaborate with platform administrators an...