The BMC Helix Platform Administrator is responsible for the administration, availability, performance, security, and continuous improvement of the BMC Helix platform hosted in the customer’s private cloud environment. The role ensures the stability and operational excellence of ITSM services and related business processes.

The contractor shall provide the following services:

1. Platform Administration

• Administer BMC Helix environments (Production, Acceptance, Development).
  
• Manage platform configurations and technical settings.
  
• Maintain technical and operational documentation.
  
• Monitor ...