Understanding of BMC Remedy ITSM modules

Remedy Development

• Forms (data structures)
• Active Links (UI logic)
• Filters / Filter Guides (business rules)
• Escalations (scheduler-based logic)

Customization

• Incident / Change workflows
• Email templates / notifications

Workflow & Automation Design

• Ability to design end-to-end service workflows
  • Ticket routing
  • SLA tracking
  • Approval flows
• Understanding of process orchestration

Integration Capabilities Experience with

• Web Services / REST APIs
• Integrating Remedy with external systems (e.g., OSS/BSS, ServiceNow, monitoring tools)
• Event-based integrations (alerts - tickets)