Job Title: Front of House Director

Company: Chick-fil-A

Location: North Canton FSU

Reports To: Executive Director

Mission

To create an exceptional guest experience by leading and developing the front-of-house team, ensuring operational excellence, and fostering a service-driven, values-aligned culture that reflects the Chick-fil-A standard.

Outcomes 

• Achieve and maintain Top 20% in all key CEMs by the end of 2027.
• Maintain Speed of Service (SOS) under 3:30 on average within the first year.
• Lead and coach a team that delivers consistent order accuracy and guest satisfaction, as reflected in CEM feedback.
• Maintain a fully staffed, high-performing FOH team with a strong bench of Team Leaders and Trainers.
• Train all FOH team members on guest ...