What you’ll be doing Maintain a documented system of policies, procedures, and controls for the day-to-day functions of the Billing Department. Manage the complete monthly recurring and ad-hoc billing process, ensuring: Completeness – All services rendered are invoiced. Accuracy – Billing is processed in accordance with client Service Level Agreements (SLAs). Timeliness – Monthly billing deadlines are consistently achieved. Correct Classification – Revenue is accurately allocated between recurring, ad-hoc, divisions, and branch splits. Open and maintain new client accounts accurately within company systems. Ensure client discounts are applied in accordance with approved customer agreements. Ensure invoices are issued and distributed to clients accurately and within agreed deadlines. Manage client billing queries and escalations while providing professional and timely communication. Prepare and maintain monthly reports and reconciliations, including: Revenue Analysis. Monthly recurring ...