Position Overview
Job Description:
Pay Range: $23hr - $26hr
Have a thorough knowledge of the policies and procedures that relate to the particular service line with the ability to apply them. Process service line specific transactions in accordance with standard work and the service line service level agreement. Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information. Resolve difficult processing errors, identify processing system user needs and other more complex transactions. Analyze data and resolve complex auditing problems related to various NYS business practices, including various audit functions and related processes. Have a working knowledge of the BSC ticketing system. May assign work to lower-level processing staff, as needed. Consistently provide quality customer service ...