Job Purpose

Responsible to be the frontline customer service point for trading of sports bets and attending to the guest’s transactional cash exchange requirements for sports betting purposes in line with internal professional standards and regulations including Random Number Generator bets such as virtual sports bets; pre-match bets, live in running bets. 

Key Performance Areas

• Prepared Work Area


• Check trading area and ensure all equipment (TV and video systems and cash registers) for service are functioning and ready for service


• Check cleanliness of own section or station


• Communicate and follow-up on the correction of any equipment faults or defects


• Customer Engagement


• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times 

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