Elevate customer success as a Boomi Senior Software Support Specialist. Solve intricate problems and support clients in leveraging the integration platform while working from Vancouver.
In your senior role, you will be an integral part of the Global Customer Support team. You’ll utilize your technical expertise to assist customers with complex issues, focusing on resolution and satisfaction. Your strengths in troubleshooting, cloud applications, and programming languages will be essential to meet customer needs effectively.
Key Responsibilities:
• Diagnose and resolve customer technical issues efficiently
• Communicate effectively with technical and non-technical users
• Collaborate on feature improvements with Product and Engineering teams
• Analyze logs for troubleshooting Java and operating systems
• Maintain customer relationships through effective support
Requirements:
• 3-5 years of relevant technical support experience
• Knowledge of Java, React, an...