1. Support Service Desk for IT Infra Front-End (IT accessories & small equipment, printing service, barcode scanners, communication TV, etc.): act as 1st layer of contact for Service Request Fulfillment, Incident Management.

2. Support IT Inventory Management. Including 5S/ Safety tracking, ensure inventory data quality, stock management.

3. Support IT Procurement & Cost Monitoring:

• Following PR/PO from end to end (customer request consolidation, quotation collection, PR/PO follow up, MIGO)
• IT cost monitoring: cost tracking with meaningful reports that facilitate management decision making.

4. Support Documentation

• Support on IT user guide, work instructions, manuals, knowledge articles
• Support on raw data preparation & data presentation for ICO operational reports

5. Support ICO events: birthdays, ICO team-build activities, IT roadshows/ exhibitions/ training.