Context :
CHANEL’s long term objective is to grow qualitatively, building the long-term value of the brand for clients of today and tomorrow & ensuring top Fashion Luxury leadership.Business complexity has increased and there has been a strong localization of the business in recent years.Clients have become younger and more sophisticated with strong expectations in terms of product availability, services, and brand values. Topics around Compliance, Occupational Health & Safety and Sustainability are also becoming very important to our clients.The Fashion Business Model focuses the client activities around the Boutique with the Fashion Advisors at the centre of client relationship. It is therefore imperative that all Fashion Advisors and Boutique staff are well trained to be the “front face of CHANEL” and Boutique operations and processes support an industry-leading client experience.Brand Vision: The ultimate house of luxury de...