Within the boutique, your main mission will be to elevate the client experience by providing trusted technical expertise and ensuring excellence throughout the entire after-sales journey, in line with Audemars Piguet’s standards, values and retail vision.

As part of Audemars Piguet’s first official boutique in Australia, you will play a key role in building client trust and loyalty by acting as the boutique’s technical reference, while contributing to the growth and desirability of the brand in the market.

In this context, you will be responsible for:

• Acting as a trusted technical advisor to clients, providing clear and accurate guidance on products, repairs and after-sales services
• Performing technical assessments and recommending appropriate service solutions while ensuring effective expectation management throughout the client journey
• Managing after-sales requests from intake to follow-up, ensuring accurate documenta...