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BPO Customer Care Associate - Insurance Benefits and Eligibility

Company

NTT

Location

Quezon City, Metro Manila

Posted

July 02, 2026

Position Overview

JOB DESCRIPTION

Roles & Responsibilities

  • These individuals have a working knowledge of one technical skill.
  • They work on routine and non routine matters.
  • They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance.
  • Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience.
  • Ensures accurate and timely completion of transactions to meet or exceed client SLAs.
  • Works on preparation of SOPs / process transitions.
  • They may regularly interact with customers and first line management.
  • Takes escalated calls from providers/callers.
  • Develops tactical and operational plans to achieve key milestones in the project.
  • Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
  • Identifies and resolves issues around nonstandard pending...

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