Job Openings BPO Senior Consultant - Solution Design (Taguig)

About the job BPO Senior Consultant - Solution Design (Taguig)

About the Position: Senior Consultant - Solution Design (Taguig) | Onsite

• HMO coverage for the employee and two dependents (from Day 1)
• Quarterly performance bonuses
• Excellent opportunities for career growth and exposure to multiple accounts

Requirements

• Minimum of 8 years experience in BPO/BPM industries, with at least some managerial experience in customer service operations.
• Prior experience in solution design is preferred.
• Knowledgeable about contact center operations, including RFP processes and bid management.
• Willing to work onsite at BGC Taguig.

Responsibilities

• Client Engagement: Develop tailored solutions to suit client needs and facilitate client interaction sessions.
• Market and Competitor Analysis: Collect, an...