NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a BPO Senior Manager to join our team in Dubai, Dubai (AE‑DU), United Arab Emirates (AE).

Role Overview

The Senior Manager – Operations is responsible for leading end‑to‑end service delivery within a BPO environment, ensuring operational excellence, efficiency, and alignment with client and business objectives. This role focuses on performance management, data‑driven decision‑making, process optimization, and building high‑performing teams.

Key Responsibilities

• Oversee daily operations to ensure achievement of SLAs, productivity, quality, and customer satisfaction targets.
• Manage large‑scale teams, including team leaders, ensuring high performance and accountability.
• Lead workforce planning,...