Assist customers with inquiries related to vehicle fitness tests, certification, and renewal procedures Guide customers on booking appointments for vehicle inspection and fitness checks Provide accurate information about required documents, fees, and eligibility criteria Handle customer complaints and resolve issues related to delays, reports, or certification errors Coordinate with inspection teams to update customers on vehicle status and test results Maintain customer records, service requests, and follow-up logs in the system Communicate via phone, email, and chat to ensure prompt support and resolution Educate customers about vehicle safety standards, compliance rules, and government regulations Process requests for rescheduling, cancellations, or re-inspections efficiently Ensure high customer satisfaction by delivering polite, professional, and timely service