Leads and directs all aspects of retail banking branch activities. 

Assists with the development and attainment of internal performance objectives.

Evaluates staff’s work performance and provides feedback through consistent and ongoing coaching and communication; conducts effective performance appraisals and takes corrective action whenever necessary.

Participates in decisions related to the selection, promotion, transfer, pay and discipline of assigned personnel. Schedules and supervises branch employees.

Administers organization policies in a fair and equitable manner with regard to discipline, tardiness or absenteeism and fully documents all incidents and actions taken.

Personally conducts or oversees training for new employees to ensure established procedures are clearly understood and followed.

Serves as escalation point for customer issues and concerns and res...