Responsibilities

• Fosters and promotes Meridian’s Member Experience strategies while envisioning new ways to add value for current and future Members.
• Recognizes and rewards phenomenal service in action.
• Empowers the team to resolve escalated Member Concerns and creates action plans to avoid issues in the future.
• Ensures that branch staff receive proper training to demonstrate abilities to sell and cross-sell products and services that meet individual Member needs.
• Provides recommendations to the DVP to support the continuous enhancement of the Member Experience while leveraging employee and Member insights.
• Unleashes the ability of each person through coaching to improve performance, solve problems, and grow careers.
• Demonstrates openness to new ideas by facilitating open dialogue where all are included, as well as promoting entrepreneurial growth mindsets amongst the team.
• Fosters individual le...