Job Description

Overview

• Oversee daily operations of the branch, ensuring smooth workflow and consistent service standards.
• Ensure outstanding customer service; handle inquiries, feedback, and complaints professionally.
• Ensure timely order processing and perform quality checks before dispatch.
• Maintain accurate records of orders, payments, and deliveries.
• Coordinate with delivery riders and logistics for on-time pickups and drop-offs.
• Maintain cleanliness, hygiene, and safety standards within the outlet.
• Build and maintain strong relationships with existing and new clients to increase retention.
• Manage relationships with vendors and external partners.
• Demonstrate strong organizational and problem‑solving skills.

Job Specification

• Proven branch or store management experience in laundry, retail, F&B, or similar consumer services operations.
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